terms of service

Placing an order is a request to buy, not a completed sale. We confirm every order by phone before dispatch. We may decline or cancel an order if we cannot reach you, if an item is unavailable, or if the delivery area is outside the zones we serve.

Prices are shown on the site in [luvéa to confirm currency] and include the product only; a delivery fee is added at checkout. There is no online payment — you pay the courier in cash on delivery. Please have the exact amount ready where possible.

We deliver within [luvéa to confirm delivery areas], typically in 3 to 5 working days after phone confirmation. Delivery times are estimates and may vary.

If something arrives damaged or incorrect, contact us within [luvéa to confirm return window] and we'll make it right. For hygiene reasons, opened or used skincare items may not be eligible for return except where required by law. Because orders are paid in cash, any agreed refund is handled per [luvéa to confirm refund method].

Our products are cosmetic and for external use only. Follow the usage guidance provided and discontinue use if irritation occurs. If you have known sensitivities, review ingredients or patch-test first.

To the extent permitted by law, luvéa is not liable for indirect or incidental loss arising from use of our products or website. Nothing in these terms limits rights you have under applicable Lebanese consumer law.

Questions about these terms? Reach us at [luvéa to confirm contact email] or on WhatsApp.